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RayGarrisonOffline
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PostPosted: Mon May 08, 2017 17:09    Post subject: bug with video arby's ad Reply with quote

I keep getting a video ad at bottom of my game screen window (Arby's). I am using google chrome. The problem is the screen keeps jumping to bottom of the screen to the video, and I can not view the game. If I scroll the page up, it immediately jumps back down to the ad video. I understand ads, and accept them, but not if they prevent me from making my moves! Can you please check into this bug?
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MarianneOffline
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PostPosted: Mon May 08, 2017 18:07    Post subject: Re: bug with video arby's ad Reply with quote

RayGarrison wrote:
I keep getting a video ad at bottom of my game screen window (Arby's). I am using google chrome. The problem is the screen keeps jumping to bottom of the screen to the video, and I can not view the game. If I scroll the page up, it immediately jumps back down to the ad video. I understand ads, and accept them, but not if they prevent me from making my moves! Can you please check into this bug?

Did you already use an add remover like Ad aware or malwarebytes anti malware? We do not show video's other than the tutorial on the HELP page or the login page.
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bramOffline
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PostPosted: Tue May 09, 2017 8:14    Post subject: Reply with quote

Yes this is most definitely a virus or malware on your computer!
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RayGarrisonOffline
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PostPosted: Tue May 09, 2017 18:01    Post subject: Reply with quote

Thank you, it is not a virus, however. It is google "ad choices". Usually, the google ad is a still ad, but if it is a google video ad, like the Arby's ad I was getting all day yesterday, then this website does not work properly, as it keeps scrolling down to the video ad
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bramOffline
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PostPosted: Wed May 10, 2017 8:40    Post subject: Reply with quote

Should be impossible. We disabled all video ads. I still think you have some kind of malware on your computer. I am almost certain!
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RayGarrisonOffline
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PostPosted: Thu May 11, 2017 19:32    Post subject: Reply with quote

sorry, but not a virus on my computer, unless it is the "arby's google ad video" virus. definitely a video ad from googleads. so far, this is the only video ad in my google feed, but it comes up quite regular and everytime prevents me from playing games
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RayGarrisonOffline
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PostPosted: Thu May 11, 2017 19:35    Post subject: Reply with quote

i have had other video ads at this website, but only the arby's video causes problems. By the way, I did run malwarebytes to make sure, and no issues with my computer. thank you
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bramOffline
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PostPosted: Fri May 12, 2017 9:30    Post subject: Reply with quote

As told: we do not serve any video ads on this site. If you have those it's from another source somewhere within your computer.
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PostPosted: Tue May 16, 2017 7:38    Post subject: Reply with quote

I've had this problem lately too, but it isn't a virus. It has to do with whatever browser is being used, and their ad software. It's maddening because even if you wait about two minutes for the ad to end, the page still keeps jumping to the bottom. I switched to another browser and didn't have that problem.
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PostPosted: Tue May 16, 2017 8:03    Post subject: Reply with quote

Then it is probably a malicious plugin in your browser somehow.
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